1. Who sells and who provides the service
For activities marked as direct booking (with a calendar and payment on exploraspain.com), the booking is handled by SKYWARD PARTNERS, S.L. (tax ID B26629576, Calle Castelló 117, 28006 Madrid, Spain), owner of ExploraSpain. The activity is provided by the local operator named in your confirmation, who is responsible for running it.
For all other activities, the booking is completed on GetYourGuide and is subject to its terms. ExploraSpain acts as an affiliate.
2. Price and payment
- Prices are shown in euros, taxes included.
- Some activities are sold per group and others per person; the activity page and the calendar show which, and the total, before you pay.
- Payment is by card through Bókun's secure gateway. ExploraSpain never sees or stores your card details.
3. Confirmation
After payment you'll receive a confirmation email with the activity details, the meeting point or pickup and the operator's contact. If it doesn't arrive within a few minutes, check your spam folder or contact us.
4. Cancellation by you
- Each activity has its own policy, shown on the activity page and in the calendar before you pay. For most, cancellation is free up to 24 hours before the start, with a full refund; within that period there is no refund.
- To cancel, use the link in your confirmation email or write to us through the contact form or WhatsApp with your booking number.
5. Refunds
Where applicable, refunds are made to the same payment method within 14 calendar days at most. How long it takes to show in your account depends on your bank.
6. Right of withdrawal
Leisure activities for a specific date and time are excluded from the 14-day right of withdrawal (article 103(l) of the Spanish consolidated General Law for the Protection of Consumers and Users). You can cancel under each activity's policy (section 4).
7. Changes and cancellations by the operator
- If the operator cancels the activity (for example due to bad weather, the monument closing or a minimum number of participants not being reached), we'll offer you another date or a full refund, as you prefer.
- If there's a significant change (time, meeting point, language), we'll let you know as soon as we know and you can cancel free of charge if it doesn't suit you.
8. Date changes at your request
Contact us as early as possible. We'll try to arrange the change with the operator subject to availability; if it isn't possible, the activity's cancellation policy applies.
9. Punctuality and no-shows
If you don't show up, or arrive late and the activity has already left, there is no refund. For activities with pickup, bear in mind the driver waits for a limited time.
10. Travellers' details
Some tickets are issued in each visitor's name (for example, the Royal Alcázar of Seville or the Alhambra) and require each person's name and ID when booking. Data is handled under our privacy policy.
11. Complaints
For any problem, email contacto@exploraspain.com and we'll reply as soon as possible. These terms are governed by Spanish law; if you are a consumer, you may bring a claim before the courts of your place of residence.